Return Policy.

Thank you for your purchase! I hope you are delighted with your painting/print. If you are not completely satisfied with your purchase, I am here to help.

1. Returns

If you are not satisfied with your painting, you may return it within 14 days of delivery for a full refund or exchange, subject to the following conditions:

  • The painting must be returned in its original condition and packaging.

  • You must provide proof of purchase (e.g., receipt or order confirmation).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact me: Email me at art@liisajaakkola.com to request a return authorization.

  2. Return Authorization: I will provide you with instructions on how to return the painting.

  3. Packaging: Carefully repack the painting in its original packaging. Ensure it is securely packaged to prevent damage during transit.

  4. Shipping: Ship the painting back to me using a trackable shipping method.

3. Refunds

Once I receive and inspect the returned painting, I will process your refund. Refunds will be issued to the original payment method within 10 business days. Please note the following:

  • Shipping costs are non-refundable.

  • If the painting is not returned in its original condition, you may be responsible for any loss in value.

4. Exchanges

If you wish to exchange your painting for a different one, please contact us within 14 days of delivery. We will assist you in selecting a replacement and provide instructions for the exchange process. Any price differences will be handled accordingly.

5. Damaged or Defective Items

If your painting arrives damaged or defective, please contact me immediately at info@liisajaakkola.com. Provide detailed photos of the damage or defect. I will arrange for a replacement or a full refund at no additional cost to you.

6. Custom Orders

Custom orders are non-refundable and non-exchangeable. I will work closely with you during the creation process to ensure your satisfaction with the final product.

7. Contact Us

If you have any questions about our return policy, please contact me at:

Liisa Jaakkola Art, info@liisajaakkola.com